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  • CUSTOMER SUPPORT ANALYST FOR ICT DEPARTMENT

    2019-11-25 10:00 - 2019-12-06 17:00
    Улаанбаатар

    Purpose of the position: The position will require the incumbent to plan and Information and Communication Technology (ICT) service desk supports, provide end-user training, maintain ICT equipment assets, and implement ICT policies and guidelines to ensure the efficient and effective use of ICT within the organization.

    Key Responsibilities:

    • To provide ICT technical support, helpdesk support both hardware and software to end-users;
    • To implement WVM ICT policies and guidelines to ensure the appropriate use of ICT equipment and services in compliance with local and Global Center ICT standard;
    • To assist efficiency service to users in using computers and ICT equipment and communication equipment, and understanding policies and guidelines;
    • To coordinate with vendors and providers for the procurement of ICT equipment and Internet connection services;
    • Provides technical support to meetings that include video/zoom conferencing;
    • Explains service procedures to clients;

    Essential Qualifications, Skills & Competencies:

    • Bachelor’s degree in Information Technology, Computer Science or related field;
    • Thorough knowledge and high-level skills and experiences of computer hardware and software installation, configuration and maintenance;
    • Strong technical knowledge and skills in 7/8/10 clients, Windows 2008/2012 server, LAN/WAN installation and configuration, and Lotus Notes;
    • At least 3 years of experience in providing ICT technical support, preferably with NGO context and environment;
    • Demonstrated fluency in both written and oral communication skills in English;
    • Positive and constructive attitude;
    • Good team player and teamwork skills;
    • Ability to multitask, prioritize, and manage time efficiently;
    • Practicing continues innovation and creativity;
    • Commitment to Ethos, Core Value and Mission statement of WVM;

    Qualified candidates are requested to submit the following documents to People & Culture Department or via email to recruitment_mongolia@wvi.org.

    1. Employment application form 
    2. Cover letter
    3. CV
    4. Copy of National Identification Card

    Deadline: before 5:00 pm on December 06, 2019

    Note: Please make sure you have provided all the requested materials. Only short-listed candidates will be called for the next recruitment process.


    Other projects implemented under the World Vision Program